Help Center

Here to Help, Every Step of the Way

At Ouvra, we are dedicated to providing you with the best experience possible. Our Help Center is your go-to destination for all inquiries, offering swift answers to common questions and seamless support whenever you need it.

General FAQs

What can I expect and when?

By the end of Week 1, you will notice a revitalized scalp and enhanced absorption of hair treatments. By Week 3, many users experience reduced hair shedding and thicker, stronger hair. Continued use will promote fuller, healthier hair over time.

Can I use the Hair Regrowth Comb without serums?

Yes, ThermaScalp can be used on its own. However, for enhanced results, we recommend using it with your favorite hair serums or oils to maximize absorption and effectiveness.

Can I use it with other serums or hair treatments?

Absolutely! ThermaScalp is designed to work with all hair treatments. Its infusion technology enhances the absorption of serums, oils, and other hair care products, making them more effective.

Who is ThermaScalp 3-in-1 Hair Regrowth Comb for?

ThermaScalp is ideal for individuals looking to promote hair growth, reduce thinning, and restore scalp health. It’s suitable for anyone experiencing hair loss, thinning, or looking to improve the density and strength of their hair.

How often can I use the Hair Regrowth Comb?

For best results, we recommend using ThermaScalp 3-4 times per week. You can adjust the frequency based on your personal preferences and desired results.

Why does it work?

ThermaScalp 3-in-1 Hair Regrowth Comb harnesses the power of Red Light Therapy and targeted scalp massage to activate dormant hair follicles, boost blood circulation, and enhance nutrient absorption. This scientifically-backed combination creates the perfect environment for hair regrowth, strengthening each follicle and promoting healthier, thicker hair. Its advanced technology works synergistically to restore and rejuvenate the scalp, delivering visible results faster than traditional methods. The oil infusion system ensures your hair treatments are deeply absorbed, maximizing the benefits of your favorite serums and oils. This powerful combination creates the ideal environment for healthier, thicker, and stronger hair.

How to use it?

Turn on the device and gently move it across your scalp in circular motions. Use for 10-15 minutes per session, focusing on areas with thinning or hair loss. For maximum effectiveness, use consistently.

Technology & Effectiveness

Does Red Light Therapy work?

Yes, Red Light Therapy is scientifically proven to stimulate hair growth and improve scalp health. A study conducted by the National Institutes of Health (NIH) showed that 630nm infrared red light can significantly increase hair density by stimulating dormant hair follicles and improving blood circulation to the scalp. Specifically, research published in the Journal of Cosmetic and Laser Therapy (2013) found that Low-Level Laser Therapy (LLLT), which is similar to red light therapy, promotes hair growth in both men and women by increasing the anagen phase (growth phase) of hair follicles. This therapy is widely recognized for its ability to promote hair regrowth and restore thinning hair.

Does Scalp Massage help hair growth?

Yes, regular scalp massage improves blood flow to hair follicles, which nourishes the scalp and promotes healthier hair. The gentle massage feature in ThermaScalp 3-in-1 Hair Regrowth Comb enhances this process, ensuring that your hair follicles are revitalized and stimulated for growth.

Does it help with bald spots or thinning edges?

Yes, ThermaScalp is specifically designed to help with thinning hair, bald spots, and receding edges. The combination of Red Light Therapy and scalp massage stimulates dormant hair follicles, promoting increased blood circulation and nutrient absorption to the scalp. This helps to revitalize and nourish areas with thinning hair or bald spots, encouraging hair regrowth and thickening of the hair around the edges. While individual results may vary, consistent use can help restore hair density and strength, leading to fuller, healthier-looking hair over time.

How long does it take for hair to grow back?

While results vary from person to person, many users start noticing thicker and healthier hair within 3-6 weeks of consistent use. Full results, including visible hair regrowth, typically take about 2-6 months of regular treatment.

Safety & Usage

Can I use the Hair Regrowth Comb on wet hair?

Yes, ThermaScalp can be used on both dry and damp hair. However, for optimal results, we recommend using it on dry hair to ensure that the infrared red light and scalp massage technologies work most effectively.

Does it have any side effects?

ThermaScalp is non-invasive and safe for most individuals. It is designed for at-home use with gentle, soothing treatments. However, if you have an underlying scalp condition such as open wounds, infections, or severe irritation, please consult a healthcare provider before use.

For whom is ThermaScalp not recommended?

ThermaScalp 3-in-1 Hair Regrowth Comb is not recommended for individuals with severe scalp conditions, such as open wounds, active scalp infections, or certain skin diseases like psoriasis or eczema. Always consult your doctor if you are unsure about using the device.

What if it stops working?

If your ThermaScalp stops working, please reach out to our customer support team. We offer a 2-year warranty on all devices, and we will assist you with a replacement or refund if necessary.

How does the refund work?

We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days for a full refund. Just contact us, and we’ll help with the return process.

Shipping, Time & Tracking

Do you offer free shipping?

Yes! We proudly offer free worldwide shipping on all orders.

How quickly do you ship?

We process and ship orders Monday through Friday, excluding holidays. Most orders are shipped within 1-2 business days, but we aim to ship all orders within 1 business day. After processing, delivery times are as follows:

UK: 4-7 days

US, Canada, New Zealand, Australia: 4-11 days

Europe & International: 4-14 days

Once your order is shipped, you’ll receive a tracking number to monitor its progress.

Do you ship internationally?

Yes, we offer international shipping to many countries worldwide. For international orders, taxes and customs duties will be charged during checkout, ensuring you won’t incur additional fees upon delivery. Please note that international packages may occasionally experience delays. If your tracking number hasn’t updated in more than 2 weeks, please reach out to us, and we’ll investigate the issue for you.