Last updated: 4 August 2024
Welcome to Ouvra! We're delighted you've chosen our products to enhance your beauty routine. Our goal is to provide you with a seamless shopping experience, from order placement to delivery. Below, you'll find detailed information about our shipping process.
Order Confirmation
After placing your order, you'll receive a confirmation email containing your order number and receipt. Please check both your inbox and spam/junk folders. If you don't see the email, contact us at hello@ouvra.store with the subject line "Order Confirmation Not Received," and our team will assist you promptly.
Processing and Shipping
We aim to process and dispatch your order as quickly as possible.
Handling Time: Orders are typically processed and shipped within 1-2 business days. During peak seasons, processing may extend up to 6 business days.
Transit Time: Delivery times vary based on your location. Please note that delays caused by customs or clearance processes are not included in these estimates.
Estimated Delivery Times:
- UK: 4-7 days
- US, Canada, New Zealand, Australia: 4-11 days
- Europe & International: 4-14 days
Please note that delivery times are estimates and may vary based on shipping carrier and customs processing.
Shipping Costs
We offer free worldwide shipping on all orders, and we proudly ship to 180+ countries around the globe! No matter where you are located, shipping is on us—there are no additional fees at checkout.
Shipping Methods
We partner with trusted shipping carriers to ensure reliable and timely delivery tailored to your region. Once your order has been shipped, you'll receive an email with a tracking number to monitor your package's journey to your doorstep.
Address Changes
Need to update your shipping address? Please email us at hello@ouvra.store within 24 hours of placing your order to ensure your package is delivered to the correct location.
Order Cancellations & Modifications
If you wish to cancel or modify your order, contact our support team as soon as possible at hello@ouvra.store. Please note that once an order has been shipped, we cannot make changes or cancellations.
Order Issues and Pricing
While we strive for accuracy, we reserve the right to correct pricing errors or cancel orders at any stage, including after confirmation. In such cases, we'll notify you immediately to resolve the issue or process a cancellation.
At Ouvra, your trust and satisfaction are our top priorities. We're here to ensure your experience is seamless, reliable, and stress-free. Thank you for choosing Ouvra to bring professional beauty results right to your home.
For any additional support or questions, please reach out to us at hello@ouvra.store.
