Last updated: 4 August 2024
Ouvra ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ouvra.store (the "Site"), make a purchase, or interact with us in any way.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect and process different types of personal data to improve our services and fulfill orders. This includes:
A. Information You Provide to Us
Personal Details: Name, email address, phone number, shipping and billing addresses.
Order & Payment Information: Payment method details (processed securely through third-party providers such as Shopify Payments, PayPal, or Stripe).
Account Information: If you create an account, we collect login credentials, purchase history, and saved preferences.
Customer Support & Communications: Any messages, inquiries, or feedback you provide when contacting us.
B. Information Collected Automatically
Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site.
Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to improve user experience, enable functionality, and analyze site traffic.
C. Information from Third Parties
Marketing & Analytics Providers: Data from advertising platforms (e.g., Google Ads, Meta Ads) and analytics services (e.g., Google Analytics) to help us understand user behavior.
Payment & Fraud Prevention Services: Our payment processors may provide information about completed transactions and fraudulent activities.
2. How We Use Your Information
We process your data for the following purposes:
Order Processing & Fulfillment: To process transactions, ship products, and provide customer support.
Marketing & Personalization: To send promotional emails, offer personalized content, and retarget ads.
Website Improvement & Analytics: To analyze user behavior and enhance Site functionality.
Security & Fraud Prevention: To detect unauthorized access, fraud, and security threats.
Legal & Regulatory Compliance: To comply with laws, regulations, and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal data. However, we may share it with:
Service Providers & Business Partners: Payment processors, shipping carriers, and analytics providers.
Marketing & Advertising Platforms: To serve relevant ads and measure ad effectiveness.
Legal Authorities: If required by law or in response to legal requests.
4. Your Rights & Choices
Depending on your location, you may have the right to:
Access, update, or delete your personal data.
Opt out of marketing communications at any time.
Restrict or object to processing of your data.
Request data portability (where applicable).
To exercise your rights, contact us at hello@ouvra.store.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary based on:
Legal requirements (e.g., tax and accounting regulations).
Business needs (e.g., ongoing customer service).
6. Security Measures
We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
If you access our Site from outside the United States, your data may be transferred and processed in other countries where privacy laws may differ. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other compliance mechanisms, to protect your information.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enhance your browsing experience.
Store preferences and enable shopping cart functionality.
Analyze traffic and measure ad performance.
You can manage your cookie settings through your browser preferences.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies separately.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected information from a minor, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If changes are significant, we will notify you via email or post a notice on our Site. Please review this page regularly to stay informed.
12. Contact Us
For questions about this Privacy Policy, contact us at:
Email: hello@ouvra.store
Address: Blue, Salford, Lancashire, M50 2ST, United Kingdom
