Last updated: 4 August 2024
Welcome to Ouvra! These Terms of Service ("Terms") govern your use of our website, ouvra.store (the "Site"), and the purchase of our products. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. General Information
Ouvra ("we," "our," or "us") operates this website and provides products subject to the following terms, conditions, and policies. By visiting our Site and/or purchasing from us, you engage in our "Service" and agree to comply with these Terms.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our Site. Your continued use of the Site after changes constitute acceptance of those modifications.
2. Eligibility
By using our Site, you confirm that you are at least 18 years old or have obtained parental consent to use our services.
3. Account & Personal Information
You may be required to create an account to access certain features. You agree to provide accurate and up-to-date information and to keep your login credentials secure. We are not responsible for unauthorized access to your account.
For details on how we collect and handle your personal data, please refer to our Privacy Policy.
4. Product Information & Pricing
We strive to ensure all product descriptions, images, and prices are accurate. However, we do not guarantee that all details are error-free. We reserve the right to:
Correct errors, inaccuracies, or omissions. Change product descriptions and pricing without prior notice. Discontinue any product at any time.
Prices are listed in USD and are subject to applicable taxes and shipping fees, which will be calculated at checkout.
5. Orders & Payment
By placing an order, you agree to:
Provide accurate payment and shipping information.
Ensure sufficient funds for payment processing.
We reserve the right to refuse or cancel any order if fraud or unauthorized transactions are suspected. Payments are securely processed through third-party providers (e.g., Shopify Payments, PayPal, Stripe).
6. Shipping & Delivery
We aim to process and ship orders within 1-2 business days.
Estimated delivery times vary based on location and carrier services.
Ouvra is not responsible for delays caused by customs, carrier disruptions, or force majeure events.
For detailed shipping information, visit our Shipping Information page.
7. Returns & Refunds
We accept returns and refunds under specific conditions:
Products must be unused, in original packaging, and returned within 60 days of delivery.
Customers are responsible for return shipping costs unless the product is defective.
Refunds will be processed to the original payment method upon inspection.
For complete details, refer to our Refund Policy.
8. Intellectual Property
All content on this Site, including images, logos, text, and designs, is owned by or licensed to Ouvra. You may not reproduce, distribute, or use any materials without our permission.
9. Prohibited Activities
You agree not to use our Site or products for:
Illegal or fraudulent activities.
Violating intellectual property rights.
Disrupting Site operations, such as introducing malware or hacking.
We reserve the right to suspend accounts engaging in prohibited activities.
10. Disclaimer of Warranties
Our products and services are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee:
The Site will be error-free or uninterrupted.
That products will meet all customer expectations.
11. Limitation of Liability
Ouvra is not liable for any:
Indirect, incidental, or consequential damages.
Losses due to delayed shipments, technical issues, or unauthorized access to your account.
Our maximum liability is limited to the amount paid for the product in dispute.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Termination
We reserve the right to terminate or suspend your access to our Site if you violate these Terms.
14. Contact Information
For any questions regarding these Terms, please contact us:
Email: hello@ouvra.store
Address: Blue, Salford, Lancashire, M50 2ST, United Kingdom
